Our Privacy and Refund Policy

We are committed to providing high-quality services valued clients. We understand that circumstances may arise where you may need to seek a refund for a service or product you have purchased from us. To ensure a fair and transparent refund process, we have established the following refund policy:

1. Consultation Fee:

The consultation fee is nonrefundable. This fee covers the cost of the initial assessment and expert advice provided by us.

2. Prepaid Services:

Any prepaid services, such as laser treatment packages, are nonrefundable. These services are purchased in advance and are tailored to individual needs. Therefore, they cannot be refunded once the treatment process has commenced.

3. Product Purchases:

Product purchases can be refunded within 7 days of purchase, provided the product is unopened, in its original packaging, and in a saleable condition. Refunds will be issued in the same method as the original payment.

4. Service Cancellation:

If you need to cancel an appointment for a service, we kindly request a minimum of 24 hours notice. Failure to provide adequate notice may result in a cancellation fee.

5. Unsatisfactory Services:

We take pride in our services, and our team is committed to ensuring your satisfaction. If you are unsatisfied with a service you have received, please reach out to us within 7 days of the treatment. We will evaluate your concerns and may offer a complimentary correction or an alternative solution on a case by case basis.

6. Disputes and Exceptional Circumstances:

If you believe you have an exceptional circumstance that requires a refund, please contact our clinic manager to discuss your situation. We will assess such cases on an individual basis and aim to find an equitable solution.

7. Refund Processing:

Refunds will be processed within 7 business days after approval. Please allow additional time for your financial institution to complete the refund.

Please note that our refund policy is subject to change without notice. We encourage you to review this policy periodically. If you have any questions or require further clarification, do not hesitate to reach out to our clinic. We prioritize the satisfaction and wellbeing of our clients. We are dedicated to providing exceptional services and products, and we will do our best to accommodate your needs within the framework of this policy.

8. Location Data:

TowTrack collects location information in the following ways:

Foreground Location (While Using the App):
When the app is active, we collect precise GPS coordinates to display your location on the map, facilitate dispatch operations, and provide accurate ETAs to customers.
Background Location (Always):
Even when the app is closed or not actively in use, we may continue collecting location data if you have granted permission. This ensures we can track active service requests, monitor tow truck movement for safety, and provide continuous updates to customers and dispatch teams.
Approximate Location:
We may also collect less precise location data (such as city or general area) for analytics, service coverage mapping, and performance optimization.

Why We Collect Location Data:

To connect drivers with customers in need of towing services.
To provide accurate pickup and drop-off locations.
To enhance safety and verify trip routes.
To improve operational efficiency and service quality.

How We Use & Share Location Data:

Location data is transmitted securely to our servers.
Data is stored only as long as needed for operational, safety, or legal purposes.
Location information is not sold to third parties but may be shared with service partners (such as roadside assistance providers) solely for fulfilling service requests.

Your Choices:
You can enable or disable location permissions at any time in your device settings. Disabling background location may impact the availability and performance of TowTrack’s services.

9. Children’s Privacy & Driver Eligibility

TowTrack is intended for use only by verified drivers who meet the legal age requirement to operate a vehicle in their country or region.

The super admin of the platform is responsible for adding new drivers to the system. Drivers can only be added after their documents are reviewed and approved. This includes, but is not limited to:

Valid driving license
Government-issued photo identification
Any other documents required by local laws or company policy

During the registration or inquiry process, the super admin will verify that:

The driver meets the minimum legal driving age.
All submitted documents are authentic and valid.

TowTrack does not knowingly allow, register, or store personal data for individuals who do not meet the legal driving age or who do not have the required valid documents. If we discover that an unqualified individual has been registered, their account will be removed and data deleted.